Processing Times and Shipping
Items take 2 weeks to be made as they are of a handmade, made-to-order nature. Australian shipping takes up to 5 working days and standard International shipping takes 10 up to 20 working days. All international orders are sent via untracked Airmail, unless tracked postage is purchased for an additional fee. Please note it is the buyers responsibility to discern whether they would like to purchase tracking, keeping in mind that in the unlikely event that an untracked parcel is delayed or does not arrive, Lazy Girl Lingerie is not liable for items lost via untracked mail. Lazy Girl Lingerie is not liable for customs charges or delays caused by customs.
Australian Orders — Free, untracked shipping
International Orders — Free, untracked shipping
Refunds and Exchanges
Lazy Girl Lingerie delivers high quality handmade goods however in accordance with Australian Consumer Law refunds are available if (in the highly unlikely case) your items are deemed faulty or significantly different to the product advertised. Refunds are not granted for changing your mind. Please take care to ensure you have ordered the correct size according to my sizing chart. Any changes required to sizing will incur a resizing fee. I am more than happy to answer any questions about sizing. A standard size item can be exchanged for another size if returned in original, unworn condition. Custom orders (non standard size pieces i.e. all made to measure pieces) are not eligible for returns or refunds, unless the item is deemed faulty.
Intimates must be cold hand washed, individually and separately to all other items. Please dry your lingerie flat in the shade.
Buyers pay at checkout for their item. There is a 2 week allowance for your item to be made plus shipping, as these items are of a handmade, made to order nature. Please note I cannot refund items simply for a change of mind.