Processing Times and Shipping
Items take 2 weeks to be made as they are of a handmade, made-to-order nature. Australian shipping takes up to 1-2 weeks for delivery and International shipping can take between 2-12 weeks for delivery. Lazy Girl Lingerie is not liable for customs charges or delays caused by customs or shipping.
Australian Orders — Free tracked shipping
International Orders — Free tracked shipping over $150
Refunds and Exchanges
Lazy Girl Lingerie delivers high quality handmade goods however in accordance with Australian Consumer Law refunds are available if (in the highly unlikely case) your items are deemed faulty or significantly different to the product advertised. Refunds are not granted for changing your mind. Please take care to ensure you have ordered the correct size according to my sizing chart. Any changes required to sizing will incur a resizing fee which will be individually quoted via email. I am more than happy to answer any questions about sizing. A standard size item can be exchanged for another size if returned in original, unworn condition. Custom orders (non standard size pieces i.e. all made to measure pieces) are not eligible for returns or refunds, unless the item is deemed faulty.
Due to the COVID-19 pandemic, I am experiencing delays with postage. An item will be declared lost if it has been delayed in transit for more than 12 weeks, in which case a replacement item will be offered. Refunds will not be granted for parcels that arrive late, as event though I always post within the specific time frames, shipping by Australia Post is out of my control.
Intimates must be cold hand washed, individually and separately to all other items. Please dry your lingerie flat in the shade.
Buyers pay at checkout for their item. There is a 2 week allowance for your item to be made plus shipping, as these items are of a handmade, made to order nature. Please note I do not refund items for a change of mind.