FAQ's
What size should I order?
To determine your size, please refer to the chart below. If you are between sizes (e.g. size small bust and size medium hips) simply enter your sizing information at checkout so I can customise your order to your size. If you feel unsure or would like my recommendation on sizing, please contact me anytime at hello@lazygirllingerie.com - I am more than happy to help.
I am outside of your size chart - can I still order?
Yes! Please email hello@lazygirllingerie.com with details of your size and what you would like to order so I can arrange a custom order for you.
What customisations do you offer?
I am able to offer customisations such as lengthening and shortening bodysuit lengths, adjusting cup and band sizes, thicker and more straps for bigger busts, adding gusset clips, adding straps instead of halterneck ties, etc. Please email hello@lazygirllingerie.com for more information.
I am buying for someone else, what size should I order?
If buying lingerie for someone else, look at their existing pieces for bra and panty size information. Also take note of the brand the item is from, as well as the type of styles they have. Always feel free to contact me at any time to discuss my sizing recommendations. Providing as much information as possible will help us to get the best fit for your lucky loved one!
Do you accept returns?
As each items is carefully handmade to order especially for you, Lazy Girl Lingerie does not accept returns. Carefully consulting regarding sizing will help you to select the right size for your body. If you would like to have your size altered after purchasing, I am able to help you with a resizing service that attracts a small fee. Please contact hello@lazygirllingerie.com for more information. If in the very unlikely event that your item is faulty (I undertake extensive quality control methods to ensure this does not happen, however sometimes human error is possible!) in compliance with Australian Consumer Law you are eligible for a refund, or store credit, after items are returned in original, unworn condition in original packaging withing 14 business days. If item appears to be worn, with makeup or perfume reside, a refund will not be granted.
How long does shipping take?
Shipping options include:
Australian orders: Express (1-2 business days) or Regular (3-5 business days)
International orders (I ship to ALL countries worldwide): 10 business days, not tracked
Postage is usually very reliable. You can contact me at any time to discuss postage information. Express or Registered Post is available by request for an additional fee. If in the unlikely event that your parcel does not arrive, please contact hello@lazygirllingerie.com so I can assist you.
How long will my order take to be made?
Each order is custom made, especially for you and takes two weeks to be made for you. After this two weeks, the item/s will be posted to you.
Where are your designs made?
All Lazy Girl Lingerie designs are handmade by designer Cassandra in her Gold Coast studio.
How do I care for my Lazy Girl Lingerie?
For the longest wear out of your lingerie, please cold hand wash intimates and dry flat in shade. Do not iron or tumble dry.
What currency are prices in?
All items on the Lazy Girl Lingerie website are in AUD currency.
Do you accept rush orders?
Unfortunately I do not accept rush orders as this is unfair to everyone waiting in the queue for their lingerie to be made.
Help! I entered the wrong address at checkout! What can I do?
Email hello@lazygirllingerie.com so I can assist you.