FAQ's

Processing Times & Shipping

Each piece is handmade to order with love and care, so please allow up to 2 weeks for your lingerie to be created before it ships.

Shipping Estimates:

Within Australia: 1–2 weeks

International: 2–12 weeks (varies by location and customs processing)

Please note: Lazy Girl Lingerie is not responsible for any customs fees, duties, or delays caused by international customs or postal services.

 

Returns & Refunds

At Lazy Girl Lingerie, each piece is carefully handmade with love and attention to detail. In accordance with Australian Consumer Law, refunds are available only if an item is deemed faulty or significantly different from what was advertised.

Please note:

• Refunds are not available for change of mind.

• Be sure to double-check your size using the sizing chart before placing your order.

• If an item needs resizing, a fee will apply and will be quoted individually via email. I’m always happy to assist with sizing questions before you order.

• Standard size items can be exchanged for a different size, provided they are returned in their original, unworn condition.

• Custom-made items (i.e. made-to-measure pieces) are not eligible for returns or refunds, unless deemed faulty.

If your parcel is significantly delayed, it will be considered lost after 12 weeks in transit, and a replacement item will be offered. Please note that shipping delays (while rare) are out of my control and refunds are not granted for late arrivals if the item was shipped within the stated timeframe.

How do I know whether fabrics are new, deadstock or limited edition? 

Any items that are limited edition/deadstock are labelled as such on the website in the item description. I order new fabrics in small quantities to minimise any fabric wastage. I also design accessories like cuffs to make use of fabric scraps.

 

What customisations do you offer?

Providing a bespoke customisation service for your lingerie is one of the best things about being an indie lingerie brand! I will gladly tailor your lingerie to your unique needs. Common adjustments made to orders include lengthening bodysuits for a long torso, using larger cup sizes for a full bust, adding thicker straps to designs and customising designs for additional support. I specialise in creating lingerie for plus size women and will gladly make lingerie for all bodies who desire to wear it. 

For information about how I can adjust a design to suit your needs, please get in touch via my Contact page.

 

What does my order come in?

Your ethical lingerie is delivered to you beautifully wrapped in a handmade lace pouch that can be reused as an intimates wash bag

Is your packaging discreet?

Rest assured that all packaging used is discreet, however please note that on the customs form I am required to write what is inside the parcel - if you do not wish for it to say lingerie please specify when ordering and I can label the item as "lace top and pants" for example so that you feel comfortable.  

I need my order urgently! Can you help me?

Rush orders are possible, subject to my workload at the time of ordering. Please email me at hello@lazygirllingerie.com to arrange a fast tracked order. 

Where are your designs made?

All Lazy Girl Lingerie designs are handmade by myself (Cassandra!). I am committed to bespoke, ethical and personalised production methods. 

How do I care for my Lazy Girl Lingerie?

For the longest wear out of your lingerie, please cold hand wash intimates and dry flat in shade. Was items individually and separate from other clothing articles. Do not iron or tumble dry.

What currency are prices in?

All items on the Lazy Girl Lingerie website are in AUD currency.

Help! I entered the wrong information at checkout! What can I do?

Email hello@lazygirllingerie.com so I can assist you. 

Who is responsible for customs fees? 

Buyers are responsible for any customs fees that are incurred. I am not responsible for delays caused due to customs.